Our Cancellation Policy

Some important things to keep in mind about our Cancellation Policy are:

  • If a cancellation is done within 7 calendar days or less prior to the moving date, we charge truck fee + tax
  • If a cancellation is done on a moving day, we charge a truck fee + 2 hours + tax
  • The cancellation penalty can be used as a deposit for the next move and is valid up to 6 months after cancellation.
  • The deposit does not apply to cancellations made on the moving day itself and on the last/first days of the month.

Reschedules Are Free!

When rescheduling it’s important to keep in mind that you must let us know ahead of time!

  • We request a one-hour arrival window
  • The rate includes furniture disassembling/reassembling tools, furniture blankets, plastic wrap, dollies and basic liability coverage
  • We may add $60 (per item) for appliances, antique furniture, gym equipment or per flight of stairs. No charge will be applied for a flight of stairs inside houses and townhomes.
  • Heavy items above 150 lbs should be mentioned by the customer when placing the order.